Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us, including:

• Account registration data (name, email, password hash)
• Order and transaction data
• Support ticket content
• IP address and browser information for security purposes

2. How We Use Your Information

We use collected information to:

• Operate and improve the Service
• Process orders and payments
• Send transactional emails and notifications
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Payment processors (for transaction processing only)
• Service providers acting on our behalf under confidentiality agreements
• Law enforcement when required by applicable law

4. Data Security

We implement industry-standard security measures including encrypted passwords, HTTPS, and access controls. However, no method of transmission over the Internet is 100% secure.

5. Cookies

We use session cookies for authentication and analytics cookies to understand how users interact with the platform. You may disable cookies in your browser settings, though this may affect functionality.

6. Data Retention

We retain account data for as long as your account is active, and for a period thereafter as required by law or legitimate business purposes.

7. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at privacy@growflow.com. We will respond within 30 days.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children.

9. Contact

For privacy-related inquiries, contact us at privacy@growflow.com.