GrowFlow

Refund Policy

Last updated: January 1, 2025

1. General Policy

All sales are final. Deposits made to your GrowFlow balance are non-refundable to the original payment method. However, we do offer balance refunds in specific circumstances outlined below.

2. When Refunds Are Issued

A refund to your GrowFlow account balance will be issued in the following cases:

  • Failed orders: If an order fails to start or is rejected by the provider, the full amount will be refunded automatically.
  • Partial delivery: If an order is marked "Partial" and cannot be completed, the undelivered portion will be refunded proportionally.
  • Provider errors: In cases of confirmed provider-side errors, refunds are issued upon review of a support ticket.
  • Duplicate orders: If you accidentally place the same order twice within a short window, contact support immediately.

3. Non-Refundable Cases

Refunds will NOT be issued for:

  • Completed orders (status: Completed), regardless of satisfaction
  • Orders where the link or target was incorrect at the time of placement
  • Drop in followers/likes/views after delivery (natural fluctuation)
  • Orders canceled by the user after processing has begun
  • Services explicitly marked as "non-refillable" or "non-refundable"

4. How to Request a Refund

To request a refund for an eligible order:

  1. Log into your account and navigate to Support Tickets
  2. Create a new ticket with the subject "Refund Request – Order #[ID]"
  3. Include your order ID and a clear explanation of the issue
  4. Our team will review and respond within 24–48 hours

5. Refund Processing

Approved refunds are credited to your GrowFlow balance within 24 hours of approval. These credits can be used for future orders.

6. Contact

If you have questions about our refund policy, contact support@growflow.com.